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Store Policy
Customer Care
​​​​We are an independent arts dealer, specialising in arts and crafts created by minority community members. We take great care of our artists and craftspeople, and their masterpieces! Of course, we would have no place in this world if it wasn't for you, our customers! We hope you have felt cared for through every stage of the browsing, choosing, and buying process, but if you have any questions or concerns - at any stage - you can get in touch with us through our contact page (which you can find by clicking here) or by sending us an email on hello@saffronartisan.com
We love to hear from all our customers with what we've done well or ideas for services we could look to include moving forward. If you've got something to say - positive, negative or a suggestion -please use the contact details above to let us know.
We don’t have a physical shop for our customers to browse​ - hopefully one day! - but we use our online presence to showcase our artists and their work the best we possibly can! We ensure our online presentation of artwork is as accurate and close to reality as can be, and when an order is placed, we take great care to ensure pieces are wrapped and packaged in a way to protect them from any harm handling and shipping. Of course, if anything is damaged in transit, a full refund will be issued and we will work with you to find a satisfactory outcome for you, our valued customer. For more information about returns, please look at our refund policy (which you can find by clicking here).
Privacy & Safety
​This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Purchase or viewing history
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Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
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Directly from you
How long we keep information
We hold onto your information for 5 years after you give it to us. You may give it to us by signing up to be part of the Saffron Artisan Club, where you'll receive email updates with new products that may appeal to you and information about competitions, sales, etc. or this may be information you provide in order to make a purchase, enquiry, complaint or suggestion. When your 5 years are nearing completion, we will be in touch to discuss what you'd like us to do. If you'd like us to remain in contact with you, you can update your details and give your permission for these to be held for another 5 years. If you do not want to remain in contact, or we receive no response, your details will be removed from our database.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
27 September 2024
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments